• Visit aks.hkange.net/park.
• Enter your information as prompted (e.g., departure date/time, return date/time, airline, and promo code). Depending on your search dates, parking products on sale will display.
• Choose the product that you would like to purchase and follow the prompts. You will need your license plate number in order to complete your purchase.
• Follow FAQ instructions on the website for details on how to enter and exit the airport using your TollTag or generated QR code. Video instructions are also available.  

We recommend you set your Prebooked Parking Online reservation for at least 3 hours prior to your originating flight and 2 hours after your return flight. This will give you flexibility to arrive early, or potentially plan for delayed/cancelled flights or unusual weather.

• Please note for Terminal, Express Covered, Express Uncovered and Remote, you will not be assigned a specific parking space, but one will be available to you.

• If you prebooked Terminal parking and purchased a Terminal product that is specified to a particular Terminal, you must park in the specified Terminal garage, in any long-term space. If you prebooked for Terminal and purchased a generic Terminal product, without any mention of a specific terminal, you can park in any available long-term parking spot within all five (5) Terminal garages.

• When you prebook for Remote South, Express Covered or Express Uncovered, you must park in the parking product specified.

No, you are not able to leave and return on the same reservation.

Once you have entered through the toll gates, your reservation will be marked as completed after you exit, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

You may prebook parking up to ten (10) months in advance of your planned arrival date at the airport.

Yes, you may book multiple reservations for your future trips with the same car.

Your parking itinerary must be for six (6) hours or greater.

The maximum parking stay is thirty (30) days.

You can contact our customer service center Monday‐Friday 8:00A.M‐4:15 P.M. at +1-972-973-3112.

Yes, you may make changes to your reservation up to one (1) hour in advance of your reservation start time.

Please click here to make changes to your reservation.

You may cancel your booking at any time up to one (1) hour before the beginning of your booking arrival time and receive a full refund. To do so, you can click here or click on the ‘Modify Booking’ link on the confirmation email and then cancel or modify.

Modifications to your reservation, such as your license plate, must be made at least 1 hour prior to your booking arrival time through the "Find My Prebooked Parking" feature on the 皇冠官方app下载 Airport Prebooked Parking site. This change can be made with no additional fee. Arriving in a vehicle different from the reservation will result in a charge at the posted parking rate.

You can only extend your stay for a trip that is already in progress. If you have an account, log in to your My皇冠官方app下载 account and navigate to “Parking Bookings” to view your reservations. Click on the active booking you would like to extend and then click “Extend Booking”. If you do not have a 皇冠官方app下载 account, you can click here to extend your booking.

*The customer service center is unable to assist with these requests due to Payment Card Industry and Personal Identifiable Information compliance.

To cancel or modify a reservation, go to "Find My Prebooked Parking" or click here. You will need the confirmation number from your payment confirmation email and the email address you provided during the payment process in order to access this file.

To create a reservation, please visit the Prebooked Parking page or the 皇冠官方app下载 Airport app.

Yes. You can shorten your stay up to one (1) hour before booked entry time.

If you are extending the length of your stay, and the new exit date/time results in a lower price, then a refund will be issued for the difference.

A: The “Extend Booking” button will only appear after your scheduled arrival and before your scheduled exit.

A: No. Trips can only be extended before the date/time of your scheduled exit.

A: Yes. Search for your reservation using the “Find My Prebooked Parking” feature and enter the email used for your reservation and the Reservation Ref or Reservation ID. As long as your trip has already started, you will see an option to extend your stay.

We recommend you modify your booking online if you anticipate your airport arrival time changing.

No, please park in the terminal that is specified in the reservation. Parking in another terminal will subject you to incur additional fees. You can access all terminals through Terminal Link shuttles or Skylink. Terminal Link shuttles are designated on the curbside and Skylink can be accessed once through security.

• Express North:
  1800 Express North Parking
  皇冠官方app下载 Airport, Texas 75261
• Express South:
  2561 Express South Parking
  皇冠官方app下载 Airport, Texas 75261
• Remote South:
  2400 South Airfield Drive
  皇冠官方app下载 Airport, Texas 75261
• Remote North:
  2200 N Airfield Dr
  Dallas, TX 75261

If you had an issue when entering the airport, and took a ticket from the machine, please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

Otherwise, you may use any lane to enter and exit through the airport toll plazas.

No, when exiting the airport please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

Yes, we sell a limited number of spots online to ensure that customers who drive up without a prebooked reservation can still find parking.

However, all drive up customers will pay the drive-up parking rates, which can be found here under each product.

The QR code is the backup method to enter and exit through the toll plazas.

If the gates do not open automatically after a few seconds when you pull up, then please scan the QR code located in your email confirmation to enter and/or exit.

Please have your QR code that you received in your email confirmation up and ready on your phone. The toll gates should open automatically within a few seconds of you pulling up. If they do not, please scan the QR code to get through the toll gate. Do not pull a ticket.

Once you have received your booking confirmation, you can relax knowing that your parking needs are covered.

How you use your booking to enter and exit 皇冠官方app下载 Airport will depend on whether or not you have a TollTag. Instructions on use of TollTag at 皇冠官方app下载 Airport Parking are listed HERE.

If you have a TollTag on your vehicle:

• Enter and exit 皇冠官方app下载 Airport as normal using the car and identical TollTag associated with your visit.
• Your TollTag will be only be associated with your prebooked parking confirmation and will NOT be charged for your parking stay. Your TollTag allows you the fastest entry and exit to/from 皇冠官方app下载 Airport.
• Click HERE to see a short video of how to use prebooked parking with your TollTag.
• Upon entering 皇冠官方app下载 Airport, park in the parking location (Terminal or Express) that you prebook for.

If you are issued a QR Code at the time of your payment:

• Enter via any lane
• Stop at the entry barrier
• DO NOT PRESS THE BUTTON FOR A TICKET
• Scan your pre-paid confirmation QR code using the Barcode/QR code reader on the kiosk. (located on the bottom left)
• The light on the QR Reader will turn green when the QR Code is read successfully.
• Click HERE to see a short video of how to use your prebooked parking with your QR code.
• Upon entering 皇冠官方app下载 Airport, park in the parking location (Terminal or Express) that you prebooked for.

No, you will not get the discounted rate without making a reservation online, and the drive-up regular rates will apply. Please click HERE for current parking availability.

No, you must prebook your parking online which involves pre‐paying for your parking with a credit/debit card. Once this is completed, you can enter the south or north Parking Plaza using your TollTag.

Our promotions are limited on the quantity we sell as well as the dates that we offer the discounted rate.

If you do not see the rate, please ensure you have typed in the promotion code correctly. If you still do not see the discounted rate, then it is safe to assume that the discounted rate is not available for the dates in question.

No, we do not provide partial refunds for parking reservations which have ended early.

No, you are not able to leave and return on the same reservation.

Once you have entered through the toll gates, your reservation will be marked as completed after you exit, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

Yes, please click here to request your refund and attach all relevant documents.

Your credit card will be charged at the time of payment.

Visa, Mastercard, American Express and Discover cards are accepted.

No, all related fees and taxes are included in the rates you see when searching for your desired itinerary.

You can cancel your reservation online until one hour before the reservation begins. Otherwise please request a refund here.

You qualify for a refund if:

• You have approved specialty military license plates. Please click here for eligibility.
• You prebooked a reservation but you were charged when exiting the airport (subject to review).
• You parked at Grand Hyatt, Hyatt Regency or with 皇冠官方app下载 Airport Valet and you were charged when exiting the airport.
• Your airline cancelled or delayed your flight.

If you qualify for a refund, please click here to request your refund and attach all relevant documents.

You do not qualify for a refund if:

• You have temporary or paper tags for specialty license plates.
• You were charged a Passthrough rate (driving from one end of the airport to the other).
• You failed to cancel your reservation at least 1 hour before airport arrival time.
• You were flying standby and did not get on your flight.
• The license plate of the car you bring to the airport does not match the license plate you entered in the reservation, i.e., please bring the car that you booked.

Yes, the original reservation will be refunded. Example: The original reservation was $50, and you were charged another $65 for the modified reservation. The original $50 will be refunded within 72 hours.

If you have not received your refund in 72 hrs, please click here to request your refund.

These situations are reviewed on a case-by-case basis. Please click here to request your refund and attach your original flight itinerary.

For expedited service, click here to check the status of your refund. You will need your name, phone number or email address.